Your Privacy Is Our Priority
Your personal information on db365 is completely safe and confidential — we earn your trust through SSL encryption and transparent policies.
Introduction & Scope
This Privacy Policy ("Policy") applies to all members who use the services provided through the db365 platform. When you visit the db365 website, open an account, or use any of our services, the terms described in this Policy apply to you.
db365 believes that the protection of personal information is a fundamental right. We use the information you provide solely for improving and operating our services, and we do not transfer it to third parties without authorization. Please read this Policy carefully so you understand how we manage your information.
If you have any objection to any part of this Policy, please contact us or stop using the service. Continuing to use the db365 platform will be taken as your agreement to this Policy.
Section 1 — Data Collection
db365 may collect the following types of information. Each category of information is collected for a specific purpose and is not used beyond that purpose.
Personal Identification Information
Information you provide at the time of account registration includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (when identity verification is required)
- Residential address within Bangladesh
Financial Information
We collect the following information for processing transactions:
- bKash, Nagad, or Rocket account number (including transaction history)
- Bank account number and bank name (for bank transfers)
- Date, amount, and method of deposits and withdrawals
We do not store any full card numbers or banking passwords.
Technical & Usage Information
Information collected automatically while you use your account and the platform:
- IP address, device type, and operating system
- Browser version and language settings
- Login time, session duration, and navigation patterns
- Game history and betting activity (for responsible gaming monitoring)
- Cookies and similar tracking technologies
Section 2 — Use of Information
db365 uses collected information for the purposes described below. Each purpose is lawful and transparent, and is carried out on the basis of your consent.
Account Management
Personal information is used to verify your identity, create and maintain your account, and ensure secure login. This is an essential part of delivering db365's core service.
Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to ensure the security of transactions.
Fraud Prevention
Technical information is analyzed to detect and prevent unauthorized access to accounts, money laundering, and fraudulent activity.
Customer Support
Your information is used to resolve issues, handle complaints, and provide 24/7 assistance. Our support team serves customers in both Bengali and English.
Service Improvement
Usage information is analyzed to assess platform performance, add new features, and improve the overall user experience.
Responsible Gaming
Game history is reviewed to identify potential risks of excessive gaming and to help apply necessary limits.
Section 3 — Data Storage & Security
3.1 Retention Period
db365 retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained as required by legal obligations, dispute resolution, or financial regulatory needs.
3.2 Technical Security Measures
db365 takes the following measures to protect your information:
- SSL/TLS Encryption: Industry-standard encryption is used for all data transfers.
- Secure Servers: Your information is stored on secure, access-controlled servers.
- Limited Access: Only authorized staff can view your information, and only for specific purposes.
- Regular Security Reviews: Systems are regularly tested to identify potential vulnerabilities.
- Two-Factor Authentication: An additional layer of security is applied to logins and transactions.
3.3 Response to Security Breaches
If a security breach occurs and it affects your information, db365 will notify you as quickly as possible via your registered email or mobile number. Steps will also be taken to resolve the issue and prevent it from happening again in the future.
Section 4 — Sharing Information with Third Parties
db365 does not sell your personal information. Information may be shared with third parties only in the limited circumstances below and under strict agreements:
4.1 Payment Processors
Necessary financial information is shared with the relevant payment service providers to complete financial transactions via bKash, Nagad, Rocket, and bank transfer. These third parties are governed by their own privacy policies.
4.2 Technology & Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft supply their games on our platform. Limited technical information may be shared with them for game operation purposes, but directly identifiable information is not.
4.3 Legal Obligations
We are legally required to disclose information in response to valid court orders in Bangladesh, lawful requests from government or regulatory bodies, or as part of legal proceedings. In such cases, db365 is bound to comply with the law.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred. You will be properly notified before any such change takes place.
Section 5 — Cookie Policy
The db365 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.
Essential Cookies
These cookies are essential for the website to function properly. They are used to maintain login sessions, ensure security, and remember your preferences.
Analytical Cookies
These cookies collect information to help us understand how users interact with the website. This helps us improve our services.
Functional Cookies
These cookies are used to remember your language preferences and other customizations, making your visit more convenient.
Cookie Controls
Cookies can be disabled by changing your browser settings. However, doing so may limit some features on db365.
Section 6 — Your Rights
db365 respects the following rights regarding your information. Contact us to exercise any of these rights.
Right of Access
You have the right to know at any time what information db365 holds about you. Upon request, we will provide you with a summary of your information.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you can request that it be corrected. We will make the necessary changes as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing communications or personalized advertising. In that case, we will stop using your information for that specific purpose.
Right to Data Portability
You have the right to receive your own information in a structured, accessible format. We will provide this where technically possible.
Section 7 — Age Verification & Minor Protection
For Those Aged 21 and Above Only
db365's services are for persons aged 21 or older only. We verify age at the time of account registration and confirm identity through a national ID or passport.
We do not knowingly collect any information from minors. If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.
Request from parents or guardians: If you believe a minor has opened an account on db365, contact us immediately at [email protected].
Section 8 — Policy Changes
db365 reserves the right to change or update this Privacy Policy as needed. If any significant changes are made to the Policy:
- A notification will be sent to your registered email or mobile number.
- The "Last Updated" date on the website will be changed.
- For important changes, a notification may be shown at the time of login.
Continuing to use db365 after any changes will be taken as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.
Section 9 — Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please contact db365. Our team is available 24/7 to assist.
Email Support
For privacy-related requests, please write "Privacy Request" in the email subject line.
Live Chat
24/7 Live Chat Support
Support is available in both Bengali and English.
After proper verification and review of all requests, db365 will assist you in exercising your rights. We place the highest importance on your privacy.
Related Policies
For more details, please visit our Terms & Conditions and Responsible Gaming pages.