How can I help a family member struggling with a gaming problem?

Start by speaking with empathy rather than judgment. Notify the db365 support team at support@db365.lat — we can take the necessary steps based on third-party requests as well. If needed, recommend seeking help from a professional mental health specialist.

Safe and Responsible Gaming

db365's Commitment to Responsible Gaming

db365 believes gaming should be entertaining and controlled. Our safety tools and support team help you enjoy within your limits.

For players 21 years of age or older only

What is Responsible Gaming?

Online gaming is a legitimate form of entertainment, but like any entertainment, it needs to be kept in check. At db365, we want every member to play in complete safety and of their own free will.

Responsible gaming means understanding your limits and enjoying the game within those limits. It is not a strict restriction, but a mindful attitude. When gaming turns from fun into stress, that is when it is time to seek help.

As a safe platform, db365 is committed to the mental wellbeing and financial security of every member. You can take control yourself by using our various safety tools.

Keep in mind

Gaming is for entertainment, not a source of income
Do not place more bets trying to recover lost money
Set a budget in advance and stick to it
Do not let gaming keep you away from spending time with family and friends
Take a break when you are feeling low or under stress

Our Safety Tools

db365 offers several effective tools that let you manage your own gaming activity.

Set Deposit Limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait, but lowering it can be done instantly.

Time-Out Feature

Need a break for a while? Using db365's time-out feature, you can temporarily suspend your account for anywhere from 24 hours up to 30 days. No bets or deposits can be made during this period.

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. Your account can be closed for a minimum of 6 months or permanently. During this period, db365 will not send any promotional communications either.

Session Time Limits

Set a maximum duration for each gaming session. Once the set time is up, db365 will automatically alert you or help end the session — so you do not spend excessive time gaming.

Loss Limits

Set a specific amount you are not willing to lose within a given period. Once that amount is reached, db365 will automatically stop you from gaming. This is the most effective way to protect your budget.

24/7 Support Team

db365's support team is active seven days a week, 24 hours a day via live chat and email in both Bengali and English. Contact [email protected] for any questions or assistance related to responsible gaming.

Age Verification — 21+ Policy

db365 strictly prevents anyone under the age of 21 from participating on the gaming platform. Age is verified at registration and additional proof may be requested at any time.

Protecting minors is one of our top priorities. If there are minors in your household who can access your device, we recommend using parental control software.

If anyone is suspected to be under 21, db365 reserves the right to immediately suspend their account and any deposited funds may be subject to investigation.

Steps to Protect Minors

Do not share your login credentials with family members
We recommend not saving your password in the browser
Always log out after each session
Keep your device locked with a PIN or password
Use parental control software to protect children

Recognize the Signs of a Problem

Gaming addiction develops gradually. Use the signs below to identify a problem in yourself or someone close to you.

Personal Signs

A tendency to keep placing more bets to recover losses
Feeling uncomfortable or mentally restless when not gaming
Skipping sleep, meals, or work because of gaming
Hiding gaming activity from family or friends
Repeatedly trying to stop gaming but failing each time

Financial Signs

Betting beyond your means or playing with borrowed money
Spending money on gaming instead of essential expenses like rent or food
Spending family assets or savings on gaming
Repeatedly borrowing money from others for gaming
Lying about or concealing financial problems

How to Set Limits at db365

db365's safety tools are easy to use. Follow the steps below.

Log In to Your Account

Open the Responsible Gaming menu

Find the "Responsible Gaming" section in your account settings.

Choose the limits you prefer

Set whichever you need — deposit limits, loss limits, time-out, or self-exclusion.

Contact the support team

If you have trouble using the tools, our support team is available via live chat or email.

Support and Contact

If you have a gaming problem, you do not have to face it alone. db365's support team and the resources below are always here for you.

Live Chat Support

db365's live chat is active seven days a week, 24 hours a day. Talk in Bengali — our representatives are ready to respond immediately to any questions about responsible gaming.

Email Support

Send detailed requests about responsible gaming, self-exclusion, or account limits to:
[email protected]

Get Professional Help

Gaming addiction is a mental health issue. There is nothing to hide about it. If you feel the need, seek help from a mental health specialist or counselor in Bangladesh — reaching out for help is itself a courageous step.

Ways to Keep Gaming Safe and Enjoyable

db365 is a trusted online gaming platform in Bangladesh, and we believe every member's gaming experience should not only be fun but also safe. With that goal in mind, we recommend a few effective habits.

Budget Planning

Before you start gaming, decide how much money you are willing to spend for entertainment. This amount should be something whose loss would have no impact on your daily life. Never spend money from household expenses, education costs, or savings on gaming.

Disciplined Time Management

Set a specific daily time limit for gaming. It is better not to form a habit of gaming at the expense of family time, work, or study. db365's session time limit feature can be your best ally in this regard.

Play According to Your Mental State

Gaming when angry, frustrated, lonely, or under excessive stress is risky. In such a state, decision-making ability is weakened and there is a tendency to take greater risks. Sit down to game only when your mind is calm and settled.

Accept Losses Gracefully

Winning and losing are both natural in gaming. Instead of thinking about placing more bets to recover lost money, treat the loss as the cost of entertainment. "Chasing losses" is the most common sign of a problem.

db365's Commitment

Transactions secured with SSL encryption
Fair play is ensured
Age verification for 21+ is mandatory
Safety tools always available free of charge
Self-exclusion takes effect immediately
24/7 support available in Bengali

Emergency Contact

db365 support team for gaming issues:

[email protected]

For mental health services in Bangladesh, contact the National Mental Health Helpline.

Common FAQs

Answers to the most frequently asked questions from members about responsible gaming.

At db365, lowering a deposit limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is intentional to prevent impulsive decisions.

Your account cannot be reactivated before the self-exclusion period ends. Once the period is over, you can contact the db365 support team to request reactivation. This process may take some time.

Your account balance remains completely safe during a time-out. Only placing bets and making new deposits are suspended during this period. Once the time-out ends, you can use your account normally.

Start by speaking with empathy rather than judgment. Notify the db365 support team at [email protected] — we can take the necessary steps based on third-party requests as well. If needed, recommend seeking help from a professional mental health specialist.

The minimum deposit at db365 is ৳300 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. You can set your deposit limit even lower in account settings to establish a safer budget for yourself.

No, all responsible gaming tools at db365 — deposit limits, loss limits, time-out, and self-exclusion — are completely free. No extra fees are charged for using them.

Enjoy Safely at db365

Responsible gaming does not mean less fun — it is the path to keeping enjoyment sustainable over the long term. Browse db365's game sections or visit the FAQ page for more information.

Explore db365 Casino Read the FAQ

More Sections at db365

Also explore other sections of db365.